Privacy Policy

This Privacy Policy applies to all websites, services, and solutions provided by Ace Logistics Limited (“we”, “our”, “us”). It explains how we collect, use, store, and share your personal information, and outlines your rights to access and correct it.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. We may update this Policy from time to time. Any changes will take effect once published on our website.

What Personal Information We Collect

“Personal information” means information that can be used to identify you, such as your name, date of birth, email address, phone number, payment or bank details, and any other information you provide to us.

This Privacy Policy does not apply to information that cannot be used to identify you (e.g., anonymised or aggregated data, or information related to incorporated entities).

How We Collect Your Personal Information

We collect personal information in several ways:

Information You Provide Directly

When you register or interact with our website or services, you may provide personal details including your username, contact information, or business details.

Information Collected Automatically

When you visit our website, we automatically collect information such as your IP address, browser type, and device details. We also use cookies and similar technologies to track how you interact with our website and services (e.g., pages viewed, links clicked), allowing us to improve your experience.

Information from Third Parties

We may collect personal information from publicly available sources (e.g., the Companies Office) to supplement and validate information you’ve provided, and to better personalise our services.

Why We Collect and Use Personal Information

We process personal information for the following reasons:

• To deliver and manage our services and solutions
• To create and manage user accounts
• To provide support and resolve issues
• To personalise and improve user experience
• To detect, prevent, or investigate fraud or misuse
• To comply with legal obligations
• To send service-related and marketing communications (subject to your preferences)
• To maintain business relationships and manage billing or disputes
• To produce anonymised reports and insights

We will only process your information when we have a lawful basis, including:

• Your consent
• To fulfil a contract with you
• Our legitimate business interests
• Compliance with legal obligations

You are not required to provide personal information, but if you don’t, some features of our website or services may not be available to you.

Who We May Share Your Information With

We only share your personal information with trusted parties when necessary:

• Internal departments within Ace Logistics
• Third-party service providers who support our operations (e.g., marketing, hosting)
• Law enforcement or courts, when required by law or to protect our legal rights
• With your consent, to other third parties as appropriate

International Transfers of Personal Information

Some of your personal data may be transferred or stored in countries outside of New Zealand (e.g., Australia), which may have different data protection laws. We take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy.

If you are located in the European Economic Area (EEA), we ensure adequate safeguards are in place when transferring data outside the EEA, such as using approved contractual clauses or ensuring the receiving country provides an adequate level of protection.

How We Protect Your Information

We are committed to safeguarding your personal information. We implement appropriate technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or loss.

How Long We Keep Your Information

We retain personal information only for as long as necessary:

• To fulfil the purpose for which it was collected
• To meet legal, tax, or accounting requirements
• To support our ongoing business relationship with you
• After this period, we securely delete or anonymise the data unless you request otherwise. 

Your Rights and Choices

• You have the right to:

• Access the personal information we hold about you
• Correct or update your information
• Request deletion or restriction of your personal data
• Withdraw consent for marketing communications at any time

You can update your preferences or submit access/correction requests through your account settings or by contacting us using the form on our Contact Us page.

Contacting Us

If you’re dissatisfied with our handling of your data, please let us know. We will investigate your concern and respond promptly.

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please get in touch with us via our CONTACT US form (https://acelogistics.co.nz/contact-us/)

Ace Logistics Limited

Committed to protecting your privacy and data security.